When
Will Social Media Elect a President?
Twitter and Facebook will change U.S. politics, as new
technology always has. Think Nixon or 'Obama Girl.'
The Lincoln-Douglas
debates of 1858 took place over seven venues, with 10,000-20,000 attendees and
no microphones. One candidate would speak for an hour, followed by a 90-minute
rebuttal and then a half-hour response from the original speaker (which
alternated debate to debate). This description alone is almost 280
characters—clearly we've come a long way from Honest Abe to the Twitter age.
But should we believe the hype about social media's impact on the 2012
election?
Pew Research says no.
"Cable leads the pack as campaign news source," it concludes in a
recently released 35-page report. "Twitter, Facebook play very modest
roles."
Too bad that misses
the point. New technologies have always altered campaigns and usually in
mysterious ways. Party conventions were first televised in 1952 and soon lost
their relevance, becoming scripted theater. Richard Nixon lost votes by
sweating under harsh lighting during his televised debate with JFK. Bill
Clinton bypassed the traditional news media, playing "Heartbreak
Hotel" on his sax on Arsenio Hall's late-night show. MoveOn.org used the
Internet to accumulate small donations and host a virtual primary won by Howard
Dean, who in turn was brought down by a scream, which in turn went viral on the
Web. YouTube was soon created and in 2008 hosted "Obama Girl" and
other user-generated campaign ads.
In November 2008,
Twitter had about four million users, and 100,000 followed candidate Obama.
Today, President Obama has more than 12.5 million followers (while Mitt Romney
has about 350,000 and Rick Santorum about 150,000). In 2008, Facebook had
roughly 50 million users—nowhere near today's 845 million—and Google+ didn't
exist.
Facebook and Twitter
are already rivers of political banter—from Rick Perry's "oops" video
to infographics of Mr. Obama's insider deals at the Department of Energy. Our
friends find dirt and post it without thinking twice. So it tends to be
partisan, extreme and divisive—more like a cocktail party than the evening
news.
But campaigns can't
just do "media buys" of $10 million on Facebook and expect anyone to
notice. TV ads are
effective because they're intrusive, and this year we'll see $3 billion worth
of them, up from $2.1 billion in 2008. Social networks are more subtle media.
Jonathan Collegio of the
American Crossroads political action committee explains that "you can bang
a TV audience over the head with ads, but online content has to be hot to go
viral. No one wants to
tweet about or post a lame ad on their Facebook page." Corporations
already know this. Vitamin Water "crowdsourced" its next drink
flavor, allowing Facebook users to debate and choose it. Old Spice let us tweet
to the shirtless guy in its commercial and post 180 response videos with six
million views on YouTube—doubling sales in the month the campaign ran. Corona
Light became the "most liked" beer on Facebook by letting users
upload photos to a 40-foot Times Square billboard.
This viral marketing is what
corporate and political campaigns increasingly thrive on, and today it's mostly
free. By the 2016 election, it'll surely steal some of the $3 billion in TV ad
money. It costs money to stock the campaign backrooms—herbal tea-infused, never
smoke-filled—in which coders are tasked with finding innovative ways to bring
undecided voters into the fold.
Far better to do that
online than through, say, direct mail (which was still a $1 billion political
industry in 2008, even though in so many homes it increasingly means mail
thrown directly into the recycling bin). Online, one's political affiliation—Democrat,
Republican or, most important, independent—can be easily ascertained. Campaigns can read your tweets
and your Facebook "likes," plus those of your friends. Campaigns
build new databases of independents every election because converting them to
one side or the other is the name of the game.
The greatest effect of
social networks on Election 2012 will take place behind the scenes. Social networks, like real life,
are driven by influencers—not necessarily those with the most friends or followers,
but those whose thoughts, ideas and opinions have the biggest impact.
Mr. Collegio notes that for political action committees "to seed opinion
makers, Twitter is the ultimate platform. Ideas grow into stories on blogs and
eventually in the mainstream media." Not the other way around.
For years Google has
ranked Web pages according to an algorithm called PageRank. Now there's a new field of study
around ranking users in social networks—PeopleRank—according to their
influence: how many of their tweets are read, re-tweeted, include links that
others click on, etc. Corporations trying to sell high-ticket items are
all over this, looking for industry experts, analysts and other buyers that
people respect. Startups like Quora and Klout have their own algorithms but you
can bet that both major parties are investing in this new-age influence
peddling (with Democrats way ahead so far).
Those with
social-media "influence" are most likely to help campaigns convert
interest into votes. Finding them in the haystack of the real world is tedious
and expensive. But harnessing fast servers and constantly upgraded algorithms to find them on social
networks is already happening—and it'll definitely sway who becomes our
next president.
Mr. Kessler, a former hedge-fund manager, is the
author most recently of "Eat People" (Portfolio, 2011).
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